To sum things up i thought we had found a great restaurant after our visit in August, what a disappointment.To coincide with Safer Gambling Week from 13 – 19 November, Grosvenor Casinos has launched a new intervention tool, which alerts trained team members in each of Grosvenor’s 51 venues nationwide on player’s gaming habits and transactions in real-time.

He also asked if we had enjoyed our night, i told him it was rubbish and he was very apologetic and said we have a big party the next night to prepare for and you are just unlucky you came on the wrong night, what a thing to say i thought customer service was so important in this day and age. We went over to the restaurant desk and waited and waited until eventually someone asked if they could help came and took our plates away and asked if we would like a desert at this point i thought it would be best if i said no as we didn`t want to be disappointed anymore. We booked a table for 8.30 pm and arrived 30 minutes early and had a drink at the bar this was the start of a really poor night. We decided to go two weeks before Christmas as we were back in Birmingham for the nice Christmas atmosphere it has. We were so looking forward to a return visit to the casino restaurant after our great night out there back in August. Having found myself seated in comfort I began my adventure.I was most thrilled that my youthful memories of skillful play had not diminished and two hours later my little stack of chips had grown somewhat and not wanting to be greedy I felt now was the time to sip the last drops of champagne from my glass and depart.Yes an enjoyable and classically fun evening!!! Not quite a win to take me to paradise but enough to be grateful of my gaming experience!! Enjoy! And success but one bit of advice, keep smiling even when your chips are down!!! X

The atmosphere was both friendly and inviting. Oh how I do love to adorn one of my beautiful gowns and with hair,make up and nails all glistening success I began my evening of fun and games.I think it highly important that one is made to feel welcome and special and the staff matched up to my expectations most gracefully. Well hi my travelling friends, I trust you are all well! My review this evening is covering my rather prosperous visit to the grovener casino.

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